At GRAI, we take great care to provide you with high-quality clothing items in excellent condition. We want your rental experience to be enjoyable and worry-free. However, accidents can happen, and we have established this Damage and Repair Policy to address such situations:

       1.      Reporting Damage:
       •       Upon receiving your rental item, please inspect it thoroughly.
       •       If you notice any pre-existing damage or issues, report them to us immediately.
       •       If you accidentally damage an item during your rental period, please inform us promptly.
       2.      Normal Wear and Tear:
       •       We understand that normal wear and tear can occur during the rental period.
       •       We do not charge for minor wear and tear resulting from reasonable use.
       3.      Damage Assessment:
       •       Our team will assess the reported damage to determine if it falls under normal wear and tear or requires repair.
       •       If the damage is beyond normal wear and tear, we will provide an estimate for repair costs.
       4.      Repair Costs:
       •       Repair costs will vary depending on the extent of damage and the item’s value.
       •       We will charge your provided payment method for the repair cost.
       5.      Lost or Irreparable Items:
       •       If an item is lost or damaged beyond repair, you will be responsible for the item’s full retail value, as specified in your rental agreement.
       6.      Cleaning Fees:
       •       We provide professional cleaning between rentals.
       •       However, if an item is returned excessively soiled or stained beyond normal cleaning, you may be charged a cleaning fee.
       7.      Late Fee:
       •       Plans are based on 7 DAY RENTALS.
       8.      Rentals are due 7 days from the date of the initial rental
       •       Extensions are allowed, if discussed prior 24 hours prior to return due date.
       9.      Late Fees:
       •       A $25 late fee per day will be charged for the inital rental, in addition to a $15 late fee per
un-renturned garment.
       •       We will work with you to resolve the issue fairly and transparently.

By renting from GRAI, you agree to abide by this Damage and Repair Policy. We aim to provide excellent service and maintain the quality of our clothing items for all customers. If you have any questions or concerns about this policy, please don’t hesitate to reach out to our customer support team.



At GRAI, we’re committed to providing you with exceptional styling services and ensuring our schedule runs smoothly. To achieve this, we have established the following deposit and rescheduling policy:

1. Non-Refundable Deposit:

       •       Upon booking your styling appointment, a non-refundable deposit is required.
       •       This deposit secures your appointment slot and is applied toward the total cost of your styling service.
2. Rescheduling:
       •       We understand that unexpected events can occur, and plans may need to change.
       •       You are allowed one rescheduling of your appointment, provided that you notify us at least 24 hours in advance.
       •       Your non-refundable deposit will be transferred to the rescheduled appointment.
3. No-Show or Late Cancellation:
       •       Failure to notify us of a cancellation or rescheduling within the specified notice period will result in the forfeiture of your deposit.
       •       If you cancel or reschedule a second time, a new deposit will be required to secure another appointment.
4. Exceptional Circumstances:
       •       In the case of exceptional circumstances beyond your control (e.g., medical emergencies), please contact us as soon as possible to discuss your situation.
5. How to Reschedule:
       •       To reschedule your appointment, please contact us at HELP.GRAI@GMAIL.COM or visit our website and use the provided rescheduling feature.

We appreciate your understanding and cooperation with our deposit and rescheduling policy. This policy helps us provide dedicated styling services to all our clients. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We look forward to assisting you in achieving your style goals at GRAI.



At GRAI, we offer an exciting and unique shopping experience through our Mystery Boxes. These curated collections contain a variety of surprise items, carefully selected with your enjoyment in mind. To ensure a fair and transparent process, we have established the following policy for Mystery Boxes:
1. Non-Refundable Purchase:
      •       Mystery Box purchases are non-refundable. Once you make a purchase, it cannot be canceled, returned, or exchanged for cash or other products.
2. Embrace the Element of Surprise:
     •       Our Mystery Boxes are designed to add an element of excitement and surprise to your shopping experience.
     •       The contents are intentionally undisclosed until you open the box, adding to the fun of discovery.
3. Quality Assurance:
     •       We take great care in curating our Mystery Boxes to ensure that the items included are of high quality and value.
     •       If you encounter any issues with the items received, please contact our customer support team, and we will address your concerns promptly.
4. Variation in Boxes:
       •       Mystery Boxes may contain different combinations of items, making each one a unique surprise.
       •       We do not offer exchanges or refunds based on the specific items in your box.
5. Lost or Damaged Shipments:
       •       In the event that your Mystery Box is lost or arrives damaged, please reach out to our customer support team, and we will assist you in resolving the issue.
6. Additional Information:
       •       For more details about the contents, value, and any themes associated with our Mystery Boxes, please refer to the product description on our website.

By purchasing a Mystery Box from GRAI, you acknowledge and agree to abide by this non-refundable policy. We appreciate your enthusiasm for our unique shopping experience and hope you enjoy the surprise items you receive. If you have any questions or need further assistance, please don’t hesitate to contact us.



We’re thrilled that you’re interested in joining our thrifting tour experience at GRAI. To ensure a smooth and enjoyable tour for all participants, we’ve established the following policy:
1. Non-Refundable Payment:
       •       Booking your spot on our thrifting tour requires a non-refundable payment.
       •       This payment secures your reservation and helps us prepare for an exceptional thrifting adventure.
2. Rescheduling:
       •       We understand that unexpected circumstances can arise.
       •       You are allowed one rescheduling of your tour, provided that you notify us at least 72 hours in advance of your original tour date.
       •       Your non-refundable payment will be applied to the rescheduled tour date.
3. No-Shows or Late Cancellation:
       •       If you fail to notify us of a cancellation or rescheduling within the specified notice period, your payment will be forfeited.
       •       A second rescheduling will require a new non-refundable payment.
4. Exceptional Circumstances:
       •       In case of exceptional circumstances beyond your control (e.g., medical emergencies), please contact us as soon as possible to discuss your situation.
5. How to Reschedule:
       •       To reschedule your tour, please contact us at HELP.GRAI@GMAIL.COM or use the provided rescheduling method on our website.

We appreciate your understanding and cooperation with our non-refundable thrifting tour policy. This policy helps us plan and provide a memorable thrifting experience for all participants. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We look forward to embarking on a thrifting adventure with you at GRAI.